Bela Gem unable to be shipped to UK?

Rodrigo

So I backed the Bela Gem project on crowdsupply for a stereo and multi board, along with two pocketbeagles to go along with them.

I just got an email from Crowd Supply Export Compliance telling me that the pocketbeagle boards have been removed from my order due to a lack of CCATS/740 license from the supplier to export from the U.S. (full message below).

I guess I can try and source the pocketbeagle from elsewhere, but just wanted to flag this up as I imagine many people will be ordering a gem from outside the US and if crowd supply/mouser are unable to fulfill the orders, maybe it's worth offering an alternative (or at least adding info about this to the crowdsupply page).

Unfortunately, the item(s) referenced below have export restrictions imposed by the US Government. We are unable to ship these item(s) to you and they have been removed from your order. We apologize for any inconvenience this may have caused. The reason for the cancellation is we do not have the CCATS/740 license from the supplier required to export from the U.S.

giuliomoro

I hope that's a temporary fluke. The PB2 is in stock on mouser and it can ship to the UK if purchased from Mouser. And crowd supply orders are fulfilled by mouser with mouser stock.

I am checking with crowdsupply, thanks for letting us know.

Rodrigo

The first email I got (a couple days ago actually, checking my emails) was directly from mouser, and without context I thought it was spam email as it mentions nothing about crowd supply or bela or anything else. It was only when I followed up with crowd supply directly that they responded with what I quoted above.

For context, here's the full message I got directly from Mouser's Global Trade Team:

Greetings,

Unfortunately, the item(s) referenced below have export restrictions imposed by the US Government. We are unable to ship these item(s) to you and they have been removed from your order. We apologize for any inconvenience this may have caused. The reason for the cancellation is we do not have the CCATS/740 license from the supplier required to export from the U.S.

Part Number Quantity

713-102110780 2
If you would like us to assist in finding a substitute or to ship the remainder of your order, please contact your local customer service team for assistance.

Best Regards,

Rodrigo

And as a quick follow up, after a couple more messages back and forth, Crowd Control have removed the pocketbeagles from my order and refunded me the cost.